Get in Touch With Us
This page explains how to contact the Betting Not On Gamstop editorial team at toranj.uk, what we can help with, and what we can't. The most important point first: we are a research and comparison publisher, not a bookmaker. We can't see or change your betting account, so account problems need to go to the operator or an independent body.
Who to contact for which problem
Readers often write to us when the real issue sits with a bookmaker or a regulator. This table should save you time.
| Your issue | Best place to go |
|---|---|
| A page contains an error, an out-of-date term or a broken detail | Contact us – we want to fix it |
| A question about how a review or comparison was put together | Contact us |
| A suggestion for a topic, such as payment methods or bet types | Contact us |
| A delayed withdrawal, frozen balance or bonus dispute | The bookmaker's customer support first, then its formal complaints procedure |
| Identity verification or source-of-funds requests | The bookmaker's support team |
| Concern about your own gambling | GamCare, or the National Gambling Helpline |
How to reach the editorial team
Use the contact route shown in the site header or footer, or the form if one is displayed on this page. We have not published a postal address or phone number here, so please be wary of anyone claiming to speak for Betting Not On Gamstop through another channel.
A good message includes:
- The page address or title you are writing about.
- What you think is wrong, unclear or missing.
- Where you found the evidence, such as the bookmaker's terms page, with the date you looked.
- Your preferred way to be contacted.
Please never send passwords, card numbers, ID documents or full account details. We will never ask for them.
Corrections and out-of-date information
Bonus terms, payment options and licensing details change often. Our pages reflect the information checked on the fact-check date shown, and bookmaker offers are advertising until you have read the full terms. If you spot a different wagering requirement, a changed minimum deposit or a withdrawal rule that doesn't match what we say, tell us. A screenshot of the terms with the date helps us verify it quickly.
We review reports against the operator's published terms and official sources. Where we can't confirm something, we would rather mark it as unresolved than guess.
Complaints about a bookmaker
We don't mediate disputes and we can't recover funds. If you have a problem with a site, work through these steps:
- Contact the bookmaker's customer support and keep a record of the date, time and reply.
- Check the terms that apply to your bet, bonus or withdrawal.
- Use the operator's formal complaints procedure if support doesn't resolve it.
- Check which regulator or dispute body the operator says it deals with.
This last point matters. Sites not covered by GAMSTOP typically hold overseas licences rather than a UK Gambling Commission licence. That means the usual UK complaint routes, including escalation to an approved alternative dispute resolution service, may not be available to you. Accepting British customers isn't the same as being authorised to serve them in Great Britain. Read our guide to non GamStop casinos in the UK for more on how licensing affects your protections.
If gambling is causing you harm
If you are worried about your own betting, please talk to someone independent. GamCare runs the National Gambling Helpline on 0808 8020 133 and offers online chat. You can also use GAMSTOP to self-exclude from UK-licensed operators, set deposit and loss limits with any site you use, and install gambling blocking software on your devices. Please don't treat betting as a source of income or a way out of money worries. Free debt advice is available from independent charities.
If you tell us in a message that you need support, we will point you to suitable organisations. We can't give personal advice.
Partnership and commercial enquiries
We may earn commission if you use some of the links on this site, but commission does not decide how bookmakers are ranked or reviewed. If you represent an operator, you are welcome to send updated terms for us to check. Sending information doesn't buy a review, a position or a particular rating.
What to expect after you write
A person reads each message. We don't promise a set reply time, as volumes vary, but we aim to respond to genuine corrections and questions. We may not reply to messages that are abusive, ask for betting tips as a guaranteed outcome, or ask us to intervene in an account dispute.
Thank you for helping keep this site accurate. You must be 18 or over to gamble, and you should always gamble only with money you can afford to lose.